TERMS & CONDITIONSINFO
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TERMS & CONDITIONS


Payment
Card transactions in this shop are powered by DanDomain - a guarantee that this merchant adheres to the international rules stipulated by Visa and MasterCard International. You can pay your merchandise using one of the following creditcards:
* Dankort (Danish card)
* VISA
* VISA Electron
* Eurocard/Mastercard
* Diners
* JCB
* eWire (Norway and Sweden)

All prices are in Euro or DKK and including Danish VAT.

Shipment and delivery
Shipment is handled by courier.
We do not ship to Greenland and Faroe Islands.

Returning products
As a private consumer you may return your merchandise within 14 days from order date. It must be returned to the address below. You will pay the return shipping costs yourself. The product must be returned in original packaging and in original condition. Your money will be refunded after we have received the package and it has been approved by us. We will transfer the money covering the payed amount.

Privacy policy
Roskilde Festival webshop uses cookies creating security around the personal information given by you at this site. All communication is handled via a secure line where all of the information is being encrypted.

Complaints
If the merchandise is delayed, broken or wrong in some way please contact us using the e-mail address below. Complaints must be sent to us within reasonable time after you have received the merchandise. Two years after receiving the products you can no longer complain to us about the merchandise according to Danish law. Roskilde Festival webshop will process the complaint as soon as possible after receiving it though no later than 5-7 workingdays. If you are not satisfied with the solution found after your complain, you can as resident outside Denmark use the European Commission's online complaint portal. For complaint portal use this link: http://ec.europa.eu/consumers/odr.

CREW ORDERS
This only applies for CREW. For those organizations that can order the CREW T-shirt the terms and conditions is simple. After ordering you CREW T-shirts you receive an order confirmation. The delivery of the T-shirt will be at the festival Friday the 24 of June. The order is binding and it is not possible to change sizes or amount after the order is placed. There will be no freight charges.

Contact
If you wish to contact Roskilde Festival webshop regarding order status, complaints, returning merchandise or other things concerning merchandise you can do this by e-mail or by using the address below. Please notice that we will only answer questions regarding merchandise. Questions regarding Roskilde Festival in general must be directed to info@roskilde-festival.dk.

Roskilde Festival official merchandise webshop
c/o X•LARGE Copenhagen
Parken, Øster Allé 48, 6
2100 København Ø
E-mail: info@rfshop.dk
VAT-no.: 13227047